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COVID-19 UPDATE

+ Are you COVID safe?

Absolutely. We take the safety of you, your guests and our staff very seriously and are taking the necessary precautions to ensure said safety. As it stands, staff are required to wear both mask and gloves during your event and have been instructed to sanitized the booth on a regular basis.

+ Are you still offering props?

Yes, however we are only offering plastic props which can easily be cleaned and single use props (addtl. cost may apply).

+ What if our event is cancelled or postponed?

We understand the current situation that the world is in and are empathetic to the schedule changes that may occur. With that said, we ask that you alert us as soon as your event date is at risk of changing (preferably 10 days notice). We also are allowing for events to be rescheduled (within reason) with no additional charge.

+ What other precautions are you taking?

In order to reduce touch points, we are introducing a contact-less experience. Our attendant will operate the booth with gloves whenever your guests would like to take a photo so they won't have to worry about touching anything.

GENERAL

+ How much space does the booth need?

Generally we will need about 8x8 ft of space near a standard power outlet (preferably less than 10ft away).

+ Can we setup outside?

Definitely! Our booth is versatile and can be setup in most settings. Please let us know if your event is outdoors as this will require a few special requirements to ensure the machine remain protected and the quality remains at a premium.

+ How long does set up take?

Set up typically takes about 1 hour. We also ask that you give our attendant at least 30 minutes for teardown.

+ Is there someone operating the booth?

Yes, a booth attendant is present to ensure that our booth runs smoothly, assist your guests with any special requests and manage the setup/breakdown.

+ Is there a charge for setup and breakdown?

Not at all! Setup and breakdown are included when you book our photo booth.

+ Do you require electricity?

Yes, we require a standard power outlet (preferably less than 10ft away).

BOOKING

+ How do I book?

Fill out our quote request here and we’ll get back to you as soon as possible! You can also contact us directly through email, phone or social media.

+ What if we want to keep the booth overtime?

Let your photo booth attendant know as soon as possible and they will confirm the details with. you. Please note that although we ask our attendants to keep their schedules flexible on event days, there is no guarantee that overtime will be available if not previously arranged. (Overtime coverage rate is calculated as follows: your current event’s initial and agreed upon hourly rate plus 50% of that same hourly rate).

+ Do you accept last minute bookings?

Yes, we accept last minute bookings up to 3 business days before your event. However, please note that last minute bookings will limit your customization.

+ Is there a travel free?

We do not charge a travel fee as long as it is within a 50 mile radius of zip code 90019. Anything above that and we begin to charge 50 cents per extra mile.

PAYMENT

+ Do you require a deposit?

Yes, we require a 50% of your total as a deposit. This will confirm your booking and ensure that your date is reserved and will not be overbooked. Please also note that this deposit is non-refundable.

+ What methods of payment do you accept?

We accept: Cash, Check, PayPal, Zelle, Cash-app and Venmo. Please let us know if there is a method of payment that is more convenient for you.

+ When is the balance due?

The remaining balance is due 7 days prior to your event date.

+ Are we able to tip the photo booth attendant?

Absolutely! I’m sure they’ll appreciate your generosity.

BACKDROPS AND TEMPLATES

+ Can I use my own backdrop?

Of course! Let us know if this what you plan to do when booking and we can skip this step.

+ How customizable are the photo prints?

If you are choosing from our template gallery, your customization is limited to the text on the print. However, if you would like a fully customized print out, please let us know and we can work with you to create something completely new and unique to your event.

+ Can we include our logos or graphics on the template?

Absolutely! Let us know your vision and we’ll bring it to life!

+ Do we need to provide a table for props?

We’d definitely appreciate it if you have one available. If not, we can always bring our own.

+ Are backdrops extra?

No, all backdrops are included in your booking.

+ Are props included?

Absolutely! Props are 100% included in your booking. However, please let us know if they are not required for your event.

PHOTOS & PRINTING

+ Is printing unlimited?

Definitely! Why limit the fun?

+ How long does it take to print?

Our photos print in less than 10 seconds.

+ Is the photo booth easy to use?

Absolutely! Our photo booths are made to make your experience as simple and enjoyable as possible. Starting your session is as easy as tapping a touch screen.

+ Do we get all the digital files?

Yes, you will receive an online gallery of all the digital images that are edited and shared within 7 business after your event.

+ Do you need wifi?

Yes, our photo booth attendant will need to receive the wifi password as soon they check-in with the host.

OTHER

+ What is an open air booth?

Basically, an “Open-Air” describes a photo booth without any enclosed walls or drapes. This means that the camera, printer and backdrop are all in the open and everyone can see what’s happening. Simply put, people can see you having fun!

+ Do we have to sign a contract?

Yes, an electronic contract will be sent once all of your event details have been confirmed and will need to be returned with your signature and deposit. Please note that we cannot confirm your booking until both the deposit and signed contract have been received.

+ What type of events does your photobooth rental company service?

Our photo booth services Weddings, Birthdays, Corporate Events, Bar-Mitzvahs, Anniversarys, Holiday Parties and every other event you can think of!

 

Still have questions? Feel free to email us at hello@rememorybooth.com!